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Shipping & Returns

Shipping Policy

United States: $6 Flat Rate, orders $75 or more ship Free. 

Note: Free shipping cannot be combined with other discounts or offers. 

          


Returns Policy

We want you to be 100% satisfied with your purchase. If you aren’t, please contact us within 30 days of purchase so that we may issue a refund to your credit card. If you purchased our products through a retail location or any other website, please contact that retailer for their return policy. Zagórska does not refund orders for packages that are lost or stolen.

Many times a return can be avoided by trying one of the following: 

- You may be using too much.  Our products have high levels of active ingredients, and are much more concentrated than what you are probably used to, so we always advise using less than what you think of as normal.  Especially if you have sensitive skin, overuse can result in redness, irritation, or sometimes even breakouts.  Using less will usually remedy this.

- If you're not already, use our Cellular Toning Mist before applying serum or moisturizer.  This mist of moisture will help you use less product by allowing it to glide on in a thinner layer, and to penetrate deeper.

- If you have known skin sensitivities or are allergic to certain ingredients, please carefully read the ingredients list before purchasing. 

- If you know you are very sensitive or reactive to products, but don't know what particular ingredients cause a reaction, I recommend purchasing the smaller size first.  If it is compatible with your skin, then purchase the full size.  (You may also contact me about purchasing one-use sample sizes at michele@zagorska.com)

 Help us issue your refund promptly:

  • Did you purchase directly from zagorska.com? If you purchased our products through a retail location or any other website, please contact that retailer for their return policy.
  • Should you decide to return a product for a refund or exchange, please email michele@zagorska.com to open a request.
  • Products must be returned within 45 days of order date.
  • When returning a product to us, please include a copy of your receipt (or include your name, email address, phone number).
  • We cannot accept returns on products with less than 50% original contents.
  • Shipping and handling charges are not refundable. All returns subject to a 20% return fee.

Returns can be accepted via US Postal Service only. For your protection, insurance is recommended.

Zagorska Hemp Body & Beauty
Attention: Returns
PO Box 3441
Ashland, OR 97520

 

 

Sales are final for products purchased during a 2 FOR 1, BOGO, or BOGO50% sale.  

 

 

 

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